Healthcare Scheduler

Aston Carter Hillsboro, Oregon
healthcare healthcare customer service calls team accommodation recruiter treatment emergency providers patients scheduling protocols
March 16, 2023
Aston Carter
Hillsboro, Oregon
A large well-known Healthcare company is hiring Healthcare Customer Service/Patient Access candidates in the Hillsboro, OR area.
Job Description:
Schedule patient appointments.
Maintain awareness of department performance targets & strive to continually meet them.
Receive patient telephone calls & schedule initial & return appointments according to established guidelines and/or existing treatment plans.
Confirm, cancel or reschedule appointments as requested.
Screen requests for emergency care & schedule according to guidelines.
Relay pertinent information regarding same day appointments to individual facilities according to established guidelines.
Initiate chart requests for forwarding to providers, for urgent need patients.
Maintain thorough knowledge of provider scheduling protocols.
Respond helpfully to dental office staff regarding appointment schedules.
Aiming for Healthcare/Medical experience preferred but not required
1 to 2 years of customer service experience required; call center experience a plus
High volume of calls experience preferred
Quick thinker, willing to adapt, strong stress management skill
Computer savvy, and able to handle multiple screens
Must have a high school diploma or equivalent
**If Interested:
Contact Derek at 503-###-####. If I don't answer just leave a detailed message and I will get back to you as soon as possible.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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